DHGate has a poor reputation online because buyers often have unrealistic expectations for quality. For example, when you buy a product from a department store in the United States, every product sold goes through a rigorous quality control process. Sellers on DHGate however, are often just trying to offload excess product at a major discount. As mentioned earlier, DHGate is not a great place to find wholesale suppliers for your ecommerce store.
However, there are many great products and deals to be had on DHGate. You just have to understand the right way to shop on the platform. Here is a step by step guide on how to make your first purchase from DHGate safely and how to mitigate your risks. Remember, in order to qualify for buyer protection, you must conduct all transactions through DHGate directly.
Then, type a product into the search bar and start shopping. In general, I only read the negative reviews and skip the positive ones. You should also pay attention to the quality of their home page. In the example below, this seller did not even bother to add their logo or change their splash page from the default. Most professional sellers specialize in a specific product category and are experts in their niche. For example, the seller in the photo above specializes in cell phone accessories.
But if you see a seller that sells a bunch of random products in their store, it usually means that they are just buying whatever junk they can find at a great deal. If you can find a seller with a local warehouse , not only will shipping be cheap or free , but it also means the seller sells a high volume of product and is likely more reliable.
In the example below, shipping for this product is free but will take 2 months for delivery. DHGate accepts many different forms of credit card payments but Paypal is notably missing. In general, you should pay by credit card over a bank transfer so you can build up points and mileage for your card. And by using a credit card, you are doubly protected from fraud.
There is no risk. From there, you must wait for the seller to reply. However, the seller has the option to reject the refund and ship out the package before the shipping deadline.
As a result, if you are thinking about cancelling your order, make sure you do it within 2 hours! As soon as you receive your DHGate order, you must inspect it for quality immediately. Make sure you examine your goods very closely and take action right away if you are shipped a piece of junk. I'm giving a negative review, I bought 2 pairs of shoes under different transactions. The second pair I ordered was delivered and the first pair was not. I have contacted the seller on numerous occasions and have not received a response back from them till this day.
I would like to receive a full refund, but as of now I look at it as a lesson well learned to not buy items online, atleast from DHGate. Tip for consumers: Don't be in a rush to receive your orders and good luck. I have just been scam, seller sent me synthetic plastic hair, instead of the Brazilian VIRGIN HUMAN hair I order, after waiting for 9weeks, I open after sales dispute, I was ask yo provided videos of the burning test, which I did, customer services close the dispute and said insufficient evidence, they care not about you, they only care about the money the site makes, full of scamm.
Tip for consumers: To stay away from the site. Man, you definitely get what you pay for. After realizing it had no serial number, I was suspicious. Then, failing to register the product with Cyberlink, I learned it was supposed to contain 2 discs, not 1.
Do not buy anything off this website! They ignore your messages! I ordered 2 Gucci belts and received 1 Hugo belt.
Ordered a camouflage NFL jersey. Came with right player, wrong team. I immediately and repeatedly tried to get a correction. Basically I was told they can't intervene with that completed sale.
Well, I can intervene with their future sales. Don't expect a correction, refund, or even an apology. Bad customer service? NO customer service! Tip for consumers: Usually good products at great prices, but this was the first problem—and in no way was it corrected. Luxury, not necessity. I couldn't file a dispute, so I contacted customer service. After a few long conversations with several representatives, I got to the point that there is no one to talk to.
ZERO help and no buyer protection, and I received no refund. I will never buy from DHgate ever again, doesn't recommend for anyone to do so.
This is a horrible service This company and it's sellers are some of the dirtiest crooks you can find online. So many problems they have given both my girl and I.
We have been wronged so many times, denied refunds for things that were not our fault and never even received items we paid money for. Did we get our money back for those things that were never sent? Absolutely not. DO NOT give your time nor business to this joke of a company. Bogus tracking numbers are provided of products shipping to other addresses to keep you waiting while DHG holds onto your money and you wait months but neve receive your order.
Then the burden lays with you to "prove" that you did not receive your order. As you can see all the attached tracking numbers show items being delivered to all over the place.
None have I received! Hey DHgate, a very unsatisfied customer here. For those who are considering purchasing via DHgate. Please be careful, totally incompetent customer service, which is unable to help you if something goes wrong.
My experience - once you receive a totally different product than what was ordered, all you gonna get is apology and empathy phrases. They will recommend you to dispute with the seller who will be blaming the post office for packing the wrong product and after you involve DHgate to mediate, that would reject due to insufficient evidence. I ordered one product Xiaomi Mi TV stick , and I received a totally different kind of product wifi wall switch for half of the price of the product I ordered.
Please do not hazard with your money and save yourself from disappointment, incompetence, and waste of time. Do not take just my word for it, I encourage you to check this company on review platforms.
Hi Boris K. That way, we can check the status of your order and we can provide the correct resolution to your concern. This is the worst site ever, hands down the worst customer service ever! They het their vendors advertise good quality pics of merchandise and then ship out total garbage, looks NOTHING like whats advertised.
When you engage customer service for help they literally do nothing to help you Even when they send you the wrong product, dhgate finds for the seller, not the buy. Stuff sent isn't what is advertised. So many unhappy customers, that's why I posted my review. Will never buy from them again.
Only if you don't care if you ever receive it. Only if you don't care if you ever get your money back if it's not "as described" or the wrong size, color, fabric, etc.
Not reliable. They have a horrible track record, for every one good review there's atleast ten or eleven of bad ones. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them.
Hi Aaditya! Thank you for your interest on our site! Yes, our site is a great online shopping site you can shop in. We do have a lot of sellers that has successful transactions here. For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications.
To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. We appreciate your trust in DHgate. Samantha DHgate. I got 64 x gb flash drives. They were all bad. They are all Chinese and they are all bad news.
Don't believe me? Read more reviews. Hi Ramorn! This is a normal process for 1. All credit cards that have been used for the first time in the website. Credit cards that do not match the account holder's name. Shipping address of the account holder does not match with the billing address on the card. There are some inconsistent information submitted during the payment process that did not match the credit card information. Orders with large amount You have 2 options on how to verify your payment.
Authorization Form- You need to fill this out and once you have filled out the form, you can send it to safetycenter dhgate. You can cover the first 6 and last 4 digits of your card then the CVV code at the back. You can then send this to safetycenter dhgate. Authorization Code- It would be a six digit number or a combination of letters and numbers. It is not printed on your credit card but stored in your issuing bank.
Every card transaction is assigned a unique authorization number, which is confidential and can only be obtained by the cardholder from the card-issuing bank. Please contact your card issuing bank to get the authorization number on the order. This would point to the site not only showing good reviews but having all of them available, including negative ones.
DHgate is a real website, with real online sellers selling their wares, mostly on their own. While the site is legit in the most technical sense, it is host to many online sellers who may not be. With a site like Amazon, the sense of trust comes in because your purchase is protected and fulfilled by Amazon itself in most cases. In this way, DHgate is much more like eBay than Amazon.
DHGate Shopping Tips. Is DHgate a legit site? The platform is real, as evidenced by many real customers who have purchased items on DHgate. One of these questions would typically be: How are the items so cheap? DHgate is largely populated by sellers in China who sell items wholesale. That means that this company either manufactures or purchases huge amounts of goods at a time, drastically reducing costs. DHgate functions, in part, as a B2B site, which means that the main goal of many of these sellers is to sell to other wholesale buyers.
This is important when it comes to understanding the discount pricing. That said, although DHgate is largely occupied by B2B wholesale sellers and buyers, you can also find seemingly too-good-to-be-true deals on many single items, which are intended to be sold directly to individual consumers. DHgate vs. Sites like eBay and DHgate, on the other hand, allow you to shop ultra-low prices on items like iPads and Nike sneakers, but you trade in that sense of security and reliability for the lower price tags.
Is DHgate a legit site, and is it worth the risk? In many cases, you really can find deals on items like electronics and clothing on DHgate. If a deal looks too good to be true, it likely is. The item may be a replica, or it may not be in good condition or made of quality materials. A Scam? The site provides information about each of its sellers, which is provided by verified purchasers.
DHgate also has a comprehensive buyer protection system in place, which helps limit the potential for any fraudulent behavior. This is a good sign that the DHgate is working to position itself as a legitimate and trustworthy shopping site. Is DHgate Legit? DHgate Buyer Protection includes :. DHgate notes that they will provide a full refund in the event you never received your item s.
If you did receive the item, but it was not as described, they will allow you to either accept a partial refund for the item and keep it or return the item for a full refund. DHgate Mediation.
0コメント